Hirecook (“Hirecook”) operates, manages, and delivers its services (through Service Providers including, but not limited to, maids, cooks, babysitters, gardeners, servants, drivers, elder care professionals, and pantry staff—collectively referred to as “Team Members”) from its corporate office located at BHANGROLA, SHYAD ROAD, BHANGROLA, HR-122505 (“Gurgaon Corporate Office”).
If you have any questions or feedback regarding this Privacy Policy, please contact us at support@hirecook.in. This Privacy Policy is incorporated into and governed by Hirecook’s Terms of Use, available at www.hirecook.in/terms. Your use of the Website and/or Services, along with any personal information you provide, is subject to both this Privacy Policy and our Terms of Use.
Under the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, “personal information” includes any information that can be used—either alone or in combination—to identify or contact an individual, such as name, address, phone number, or email.
We collect personal information from:
This information is partially or fully visible to other platform users depending on their interaction. Creating an account may be required to access certain features, including posting queries, submitting bids, requesting quotes, or participating in surveys or polls.
Service Professionals are required to share personal information such as:
This data helps us tailor our services, improve customer satisfaction, and verify professional qualifications.
Users may be asked to provide:
As part of the onboarding process, Hirecook may perform background checks via a third-party agency (“Verifier”) to validate the authenticity and competency of Service Professionals. By registering, Service Professionals agree to:
Hirecook also reserves the right to monitor chat and call logs between users and professionals for quality assurance, abuse prevention, dispute resolution, and service improvement.
We and our third-party partners (e.g., ad networks) use cookies, web beacons, and other tracking technologies to collect non-personal data such as:
This data supports:
Cookies help customize user experience by remembering preferences. You may disable cookies in your browser, but this might impact website functionality.
We may also use pixel tags or clear GIFs to track site activity or email engagement. These tools help us manage content, compile usage statistics, and enhance communication.
By registering on our platform, you consent to be contacted by Hirecook via phone calls, SMS, email, or other electronic means, even if you are listed on the National Customer Preference Register (NCPR).
You acknowledge that Hirecook facilitates your connection with independent service professionals. Hirecook is not liable for any loss, harm, or mishap during or after service delivery. Legal remedies may be pursued as applicable under law.
Your information may be used for:
We may cross-check or supplement your information with data from third parties. Personal and aggregate data may be combined to improve services and marketing efforts.
We may offer the following services:
From time to time, we may update our privacy practices. If changes are made, we will take reasonable steps to notify users and obtain consent where legally required.
We may occasionally conduct user surveys to improve the quality and relevance of our content and services. Participation is voluntary. While we do not share individual responses with third parties, we may:
We implement procedural and technological measures reasonably designed to protect your personal information from unauthorized access or disclosure. These may include:
However, no security system is entirely foolproof. As such, we cannot guarantee that your personal information or private communications will remain completely secure.
User Responsibility:
You are responsible for safeguarding access to your devices and login credentials. Steps you can take include:
Disclaimer:
Hirecook is not responsible for unauthorized use of your personal information or any activity on your account resulting from lost, stolen, or compromised credentials.
We may share your information as outlined below:
We may disclose your personal information if we reasonably believe such disclosure is necessary to:
We may share your information with trusted third-party vendors and service providers who assist with:
These entities are authorized to use your information only as needed to perform their duties.
If you complete a survey, your responses may be shared with:
In such cases, we will disclose aggregated or individual results as appropriate.
If you request services through our platform, we may share your request details—including contact information and location—with third-party platforms we partner with to broaden exposure. Service providers from these platforms may view and respond to your request through our website.
User-generated content (e.g., reviews or comments) is publicly visible on the website.
We may share personal data, including name, contact information, user ID history, and fraud complaints, with legal or governmental authorities if required by law or regulation, or as part of an investigation.
In case of a business change (e.g., merger, acquisition, sale of assets), we may transfer your information to the new entity (“Successor”). Similarly, in the event of bankruptcy, insolvency, or receivership, your data may be transferred or disclosed as part of the process.
We may share your information with other Registered Users if you explicitly request or consent to such sharing—e.g., when you agree to engage with a service provider, we may notify them with your approved personal information.
Our Website may include links to third-party websites not operated or controlled by Hirecook. These links are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy practices, or protection of data on external sites. Your use of third-party websites is subject to their respective terms of use and privacy policies.
You can manage your personal information by:
We do not typically alter user information manually for security reasons. Upon request, we will close your account and remove your personal data from public view as soon as reasonably possible, based on your account activity and applicable legal obligations.
Please note:
You can opt out of promotional or marketing emails by following the unsubscribe link in any such communication. However, we may still contact you about your account or services you’ve used.
We work with third-party ad networks to show you relevant advertisements. These partners may use:
These tools help personalize content and measure ad performance. The use of these technologies is governed by the privacy policies of the respective third parties.
We may provide non-personally identifiable or aggregate data to these partners to enhance advertising effectiveness and targeting.
Effective Date: [Insert Latest Update Date]
This Privacy Policy is subject to change. We may revise it at our sole discretion by updating this page. We encourage you to review the policy regularly. Your continued use of the Website or Services after updates signifies acceptance of the new terms.
If you have questions or concerns regarding this Privacy Policy, please contact us at:
📧 Email: support@hirecook.in